Terms and Conditions

END OF TENANCY CLEANING SERVICES - TERMS AND CONDITIONS

1. General

1.1. End of Tenancy cleaning services is charged per job based on the size of the property. This includes a count of a number of bedrooms, bathrooms, WCs, en suites, utility rooms, number of floors etc.
1.2. The service is provided by a specialised team of cleaners, and The number of cleaners in a team does not affect the quoted price.
1.3. Perfect Clean reserves the right to amend the initial quotation, should the client's original requirements change.
1.4. If collection of keys is required from a location outside the postal code area of the cleaning scheduled, or more than 10 min walk, £20 (excl. VAT) charge will apply.
1.6. Cleaning of Venetian blinds is not included automatically in the general costs. This can be added to the service at extra cost. This is charged at £10(excl. VAT) per item.
1.7. The quoted price is based on one single fridge freezer and one single oven. If any larger and/or additional appliances are to be cleaned requested by Client, an additional charge applies per each required item.
1.8. For Bedrooms larger than 20 sq. m. and Living rooms larger than 40 sq. m the price quoted will be increased and you agree to any change in said price.
1.5. The customer understands that the price quoted is not a "package deal" and excludes upholstery cleaning, carpet cleaning, amenities cleaning, washing up dishes, ceiling and wall cleaning, blinds, balconies/ terraces, patios, gardens and the outside of windows.

2.1. £20 Non-refundable deposit is paid at the time of booking with a card over the phone.

2.2. The remaining payment is settled on the day of the cleaning service, upon completion of the service. It will be automatically charged to the same card used for the deposit unless otherwise stated.

3. Liability

The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
3.1. The Company’s failure to provide the End of Tenancy cleaning services as a result of factors that are beyond the Company's control. Factors beyond Company’s control include severe weather conditions such as flood, storms, snow etc. and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.
3.2. An existing damage to Client’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;
3.3. Non-satisfactory result from the cleaning services due to the Client or third party walking on wet floors or using appliances during or shortly after the cleaning process;

4. Misc

4.1. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client’s, As it is difficult to estimate precisely how long such tasks may take a degree of flexibility is required.

4.2. The price excludes the clearing of debris left by tradesman or building work unless otherwise stated.
4.3. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the team of cleaners may arrive with a delay or the cleaning visit may be rescheduled.
4.4. The Company will arrange an immediate replacement should an operative can’t attend a scheduled visit, and will inform the Client prior to the visit. The time may vary due to the last minute needed rearrangements.
4.5. All fragile and highly breakable items must be secured or removed.
4.6. The Customer will ensure that all valuables are stored away when work is provided and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.
4.7. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
4.8. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

5.1 The Client can cancel the booking by giving us no less than 48 hours prior notice in either writing, via email or by phone call.
5.2. If the Client cancels the service with less than 48 hours notice, the £20 deposit will not be refunded.
5.3. The Client must pay the full price of the service booked if:
5.3.1 If Our Team of cleaners arrive at Client’s premises and are unable to gain access to the property, through no fault of Perfect Cleaning. If keys are provided to the team of cleaners ahead of the date of service, they must open all locks without any special efforts or skills.
5.3.2. If the Client cancels the service upon arrival of the cleaners onsite
6. Preparing the Property and the Clients Responsibility:
6.1. The fridge and freezer must be switched off and defrosted before the cleaning in order for us to clean it thoroughly.
6.2. The Client must ensure that there is running hot water, electricity and appropriate light at the property upon arrival of the cleaners.
6.3. The Client must ensure that all personal belongings are removed from the property before the cleaners arrival. In the event that this is not complied with, the Company has the right to cancel the booking upon arrival and/or increase the price

7. Exclusions:

7.1. Rubbish or waste removal is not part of the End of Tenancy Cleaning Service
7.2. Removing mould from surfaces is not part of the End of Tenancy Cleaning Service.
7.3 .The inside of toasters, kettles, any kitchen utensils and other electrical appliances is not a part of our End of Tenancy cleaning service. Cleaning of vacuum filters, ironing boards, curtains and other items left in storage cupboards is not a part of our End of Tenancy cleaning service.
8. Cleaning Products and Equipment
8.1.The team of cleaners will come fully equipped and will provide all the necessary cleaning equipment and materials necessary to carry out the service.

9.1. Our Team of Cleaners will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Client in order for the team to carry out the cleaning service booked.
9.2 .The Client is liable for full payment of any parking penalties incurred as a result of the Client’s actions.
9.3. If the property falls within the Congestion Charging Zone, and the service is to be carried out between 07:00-18:00, Monday to Friday, The Client agrees to pay the daily charge of £15.00

10.1. As our service comes with a 48 hour guarantee, we operate a no refund policy.
10.2. Refund will be issued only if: The Client has cancelled the cleaning service within the allowed time (48 hours) prior to the start of the service.

11. Complaints:

11.1. All cleaning services will be deemed to have been provided to the Client's satisfaction.
11.2. Any complaints must be received in writing via e-mail no later than 48 hours after the completion of the cleaning services, Otherwise it is deemed out of the guaranteed period.
11.3. Perfect Cleaning Ltd will fully investigate any complaint and will attempt to resolve and offer a solution to the satisfaction of the Client.
11.4. The Client agrees to allow the team of Cleaners back to re-clean any specified areas/tasks as per the Inventory Report. Failure to do so will result in voiding our Company guarantee and we will consider the matter fully settled.

11.5. In the event that property has had any building works or any other type of work carried out after the cleaning service has been provided, we reserve the right to charge an additional fee of £40.00 for the Recovery Cleaning Service.

11.6.Our team will reclean only the areas that were covered in the cleaning service provided by us. Any additional areas such as balconies, external windows, blinds, carpet and upholstery/ mattresses that were not inlcuded in the originall booking and paid for  prior to the End of Tenancy Cleaning Service , will not be automatically added  to the  Free recovery cleaning service.

If the guaranteed period of 72 hours has expired, we reserve the right to add a charge of £40.00 for the Recovery Cleaning Service.


12. Claims:
12.1. The Client understands that the Company guarantees to rectify any complaints raised within 48 hours of the completion of the service. Failure to do so will void the Company's 48 hour service guarantee.
12.2. The Client agrees to inspect the work carried out, immediately on completion. If any issues raised at this time of service, the team of Cleaners will carry out any additional work to the Client’s complete satisfaction.
12.3. If the Client or any third party instructed by the Client is not present at the time of completion of the cleaning service then no claims regarding any cleaning issues can be made.
13. Law
13.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
13.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
13.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
13.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.